We believe in complete transparency with every customer. The policies below govern your experience with Jawadi Gold and Diamonds — from purchase through delivery, exchange, and beyond. Please read the relevant policy before placing an order.
Our structured buyback programme lets you recover value from jewellery purchased at Jawadi Gold and Diamonds at prevailing market rates.
Read Policy →We stand behind every piece we create. Understand when a refund applies and how the process works for manufacturing defects or eligible returns.
Read Policy →Our exchange programme allows you to trade your jewellery for a new piece within the stipulated period, subject to conditions outlined below.
Read Policy →Details on order cancellations for ready items, made-to-order pieces, and bespoke commissions — including timelines and applicable charges.
Read Policy →Our bespoke jewellery service allows you to commission pieces crafted to your exact specifications. Understand the process, timeline, and terms here.
Read Policy →All orders are shipped fully insured with signature-on-delivery. Delivery timelines, packaging standards, and tracking details are covered here.
Read Policy →The full terms governing your use of our website and purchase of our products — pricing, liability, intellectual property, and dispute resolution.
Read Policy →How we collect, use, and protect the personal data you share with us — in compliance with India's Digital Personal Data Protection Act 2023.
Read Policy →